Frequently Asked Questions


Following are our most frequently asked questions. If you need further help, scroll down to the bottom of the page and click 'Contact Us.'

Trade Customers:

Q: How do I become a trade customer?

  1. UK Customers only via Website: Buy our products in bulk directly through our website. We offer free shipping on orders over £100, dispatched within 2 working days.
  2. UK Customers with 90-Day Payment Terms: For orders over £1000 with a minimum of 12 pieces per product, provide your company details (Name, Registration Number, VAT Number if applicable). We will send you our catalog, and you can email your order details to us.
  3. International Customers with Up to 60-Day Payment Terms: Visit our store on Create an account to access free shipping and our full range of products.

General Questions:

Q: What are your business hours? 
Our customer service team is available from 9.30am to 5.30pm, Monday to Friday. Orders can be placed online at any time.

Customer Orders and Products:

Q: I am a retail customer, can I purchase from this website? 
We are a wholesale company aiming to sell to businesses, but retail customers are welcome. Please note a delivery cost of £15.00 for orders under £100.

Q: I cannot find a product? 
If you know the item's SKU, enter it into the search box above. Alternatively, you can Contact Us.

Q: What is the minimum order? 
There is no minimum order value, but carriage charges of £15.00 will apply to orders below £100.

Q: How do I cancel or amend my order? 
To cancel or amend your order, contact us as soon as possible at 020 8500 9199 (9.30am – 5.30pm Monday to Friday).

Payment and Pricing:

Q: What payment methods do you accept? 
We accept various payment methods including major credit and debit cards, PayPal, and bank transfers. For trade customers, we also offer payment terms as specified in our trade customer section above.

Shipping and Delivery:

Q: What are your delivery terms? 
Deliveries are sent via courier service, Monday to Friday, between 9.30am – 5.30pm. Standard delivery time for UK mainland is 1-2 working days; outside UK mainland is 3-5 working days (excluding public holidays). If your order hasn't arrived within this timeframe, please contact our Customer Service Team.

Q: Can I specify a delivery time? 
Delivery times are generally between 9.30am and 5.30pm, Monday to Friday. Unfortunately, we cannot specify an exact delivery time within this window. For special delivery requests, please contact our customer service team.

Q: Do you ship internationally? 
Our website is designed for UK customers only. International customers can visit our store on for purchasing our products.

Returns and Refunds:

Q: What is your return policy? 
If you need to return a product, please contact us within 14 days of delivery. Products must be unused and in their original packaging. Return shipping costs are the responsibility of the customer unless the item is faulty.

Technical Issues:

Q: What should I do if I encounter a technical issue on your website? A: If you experience any technical difficulties while using our website, please contact our customer service team at 020 8500 9199 or email

Contact and Support:

Q: How can I contact customer support? 
You can reach our customer support team via phone at 020 8500 9199, email at, or through the Contact Us form on our website. We are available Monday to Friday, 9.30am to 5.30pm.

Account Issues:

Q: I have forgotten my account password, how can I log in? 
Go to the My Account page and click on the 'forgotten your password' link.